At Deeohort, customer satisfaction is important to us. We are committed to providing quality clothing and a smooth shopping experience. If you are not fully satisfied with your purchase, this Refund Policy outlines the conditions for returns, exchanges, and refunds.
By purchasing from deeohort.com, you agree to the terms outlined below.
1. Eligibility for Refunds
Customers may request a refund for eligible items if the request is made within 7 days of receiving the product.
To qualify for a refund, items must be:
- Unused and unworn
- Unwashed
- In original condition
- Returned with original tags attached
- Returned in original packaging where applicable
Items that do not meet these conditions may not qualify for a refund.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Sale or clearance items
- Gift cards
- Customized or personalized clothing
- Items damaged due to customer misuse
- Products returned without original tags
- Items showing signs of wear, washing, or alteration
3. Damaged or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing from your order
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item
- A description of the issue
Once verified, we will offer a replacement, exchange, or full refund where applicable.
4. Refund Process
To request a refund, customers must contact our support team via:
Email: wear@deeohort.com
Please include:
- Full name
- Order number
- Reason for return
- Supporting photos if necessary
Our team will review your request and respond within 2–5 business days.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Incorrect item delivered
- Defective product
- Shipping error caused by Deeohort
We recommend using a trackable shipping method, as Deeohort is not responsible for lost return packages.
6. Refund Approval and Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 5–10 business days using the original payment method.
Processing times may vary depending on your bank or payment provider.
7. Exchanges
Customers may request an exchange for:
- Size issues
- Color preference changes (subject to availability)
- Product replacement for verified defects
Exchange requests must meet the same eligibility conditions as refunds.
8. Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank account
- Contact your payment provider
- Contact your bank for processing updates
If the issue persists, contact us directly.
9. Policy Changes
Deeohort reserves the right to update or modify this Refund Policy at any time.
Any updates will be published on this page.